Privacy Policy

We collect information you give us directly. This includes your name, phone number, email address, property address, and details about your water damage or mitigation needs. You may provide this when you call us, fill out a form on our website, or request a service.

We also collect some information automatically when you visit our website. This includes your IP address, browser type, device type, pages you view, and the time you spend on our site. We use cookies and similar tools to gather this data.

We use your information to respond to your requests, schedule service, provide estimates, and deliver water mitigation services. For example, we use your address to send a team to your property and your phone number to keep you updated on our arrival.

We also use your information to improve our website and services, send you updates or promotional offers if you opt in, and comply with legal requirements. We do not sell your personal information to third parties.

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookies through your browser settings. If you disable cookies, some features of our website may not work properly. We do not use cookies to collect sensitive personal information without your consent.

We use third-party analytics tools, such as Google Analytics, to help us understand how visitors interact with our website. These tools collect information like your IP address, pages visited, and time on site. This data is aggregated and does not identify you personally.

We may also use third-party services for advertising, scheduling, or customer relationship management. These providers have their own privacy policies, and we encourage you to review them.

We share your information only as needed to provide our services. This may include sharing with subcontractors, suppliers, or service providers who help us complete your water mitigation project. They are required to keep your information confidential.

We may also disclose your information if required by law, to protect our rights or safety, or in connection with a business transfer. We do not sell or rent your personal information to anyone.

We keep your personal information for as long as necessary to fulfill the purposes described in this policy. This includes retaining your contact and service history to provide ongoing support and comply with legal obligations.

When your information is no longer needed, we securely delete or anonymize it. If you request deletion, we will honor your request unless we are required to keep certain records by law.

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. These measures include physical, electronic, and procedural safeguards.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security. We encourage you to use caution when sharing information online.

You have the right to access, correct, or delete the personal information we hold about you. You can also opt out of receiving promotional communications from us at any time.

To exercise these rights, please contact us using the information below. We will respond to your request within a reasonable timeframe. If you are a California resident, you may have additional rights under the CCPA.

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can delete it.

We may update this Privacy Policy from time to time. When we do, we will post the revised version on our website with a new effective date. We encourage you to review this page periodically to stay informed about how we protect your information.

Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

If you have questions about this Privacy Policy or how we handle your information, please reach out to us. We are here to help.